Instructions on withdrawal
You have the right to withdraw your purchase within 14 days without given a reason.
The withdrawal period commences 14 days from the day upon which you or an authorized third party, not including any courier, took delivery of the goods.
In order to exercise your right to withdraw your purchase, you must inform us of your intention to withdrawal by sending a declaration by post, fax or email, using the following contact details:
You may use this sample withdrawal form, but this is not compulsory.
In order to exercise your right to withdraw it is sufficient to notify us of your intention to withdraw before the end of the withdrawal period.
Terms of withdrawal
If you withdraw your purchase, we agree to unequivocally refund the total payment received, including delivery costs (with the exception of additional costs in relation to any form of delivery other than our standard cheapest delivery option), within 14 days from the day on which you notify us of withdrawal. For the refund we will use the same payment method with which you made the initial purchase unless you notify us of an alternative payment method. In no circumstances will you be charged fees in relation to the refund.
For goods delivered by package
We reserve the right to delay a refund until the point at which we have received the returned goods or the point at which you send us proof of return. You must, without exception, return the goods within 14 days of the day on which you notify us of the withdrawal of purchase. You must return the goods by post or in person to: FFX Pedals, Steinrutschweg 62a, 51107 Köln. The withdrawal period is valid provided that you return the goods within the period of 14 days.
We do not cover the costs for returning the goods.
You must only cover any possible loss in value of the goods if the loss is caused by usage beyond simple testing, inspecting. Appreciation of the goods. In general, all items need to be returned including their contents and accessories.
End of instructions on withdrawal
General terms regarding returns
Please avoid damage and contamination. Send the product wherever possible in its original packaging with all accessories and with all packaging components. Use a protective outer packaging.